Frequently Asked Questions
Everything you need to know about our luxury collections and services.
How do I choose the correct size?
We provide a detailed Size Guide on each product page. Since we use premium European fabrics with varying elasticity, we recommend measuring your bust, underbust, and hips to match our specific brand measurements.
What are your shipping options and delivery times?
Perilla Lingerie ships worldwide. Standard shipping typically takes 3-5 business days within Europe and 5-10 business days for international orders. Express shipping options are available at checkout.
What is your return policy?
We accept returns within 14 days of delivery. To be eligible, items must be in their original condition, unworn, unwashed, and with all hygiene strips and tags intact. Please note that for hygiene reasons, certain intimate items may be restricted.
How should I care for my Perilla lingerie?
To maintain the delicate lace and silk quality, we recommend hand washing in cool water with a gentle detergent. Avoid machine drying or wringing; instead, lay the items flat to dry in the shade.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and processed through secure payment gateways.
Are your products ethically manufactured?
Yes, all Perilla Lingerie pieces are designed and handcrafted in Europe using high-quality materials sourced from reputable suppliers, ensuring fair labor practices and exceptional craftsmanship.